SHIPPING & DELIVERY
When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Australia, France, Singapore, Vietnam deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.
What are the shipping charges like?
We ship globally. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly
Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at email@example.com and we will assist you further.